Shipping policy
📦 Shipping Policy – Final Touch AU
Last updated: 17/11/25
Thank you for shopping with Final Touch AU. We aim to dispatch your order quickly and safely. Please read our shipping details below.
📍 1. Processing Times
All orders are processed within 1–2 business days.
During peak periods, processing may take an additional day.
Once your order has shipped, you will receive a confirmation email with tracking information.
Orders are not processed on weekends or public holidays.
🚚 2. Shipping Within Australia
We offer fast and reliable shipping Australia-wide.
Standard Shipping
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Delivery time: 2–8 business days
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Cost: Free
Express Shipping
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Delivery time: 1–4 business days
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Cost: Calculated at checkout
Delivery times may vary based on your location and courier delays outside our control.
🏠 4. Incorrect Addresses
Please ensure your shipping information is correct at checkout.
Final Touch AU is not responsible for orders delivered to incorrectly entered addresses.
If a parcel is returned to us due to an incorrect address or failure to collect:
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Reshipping costs will be the customer’s responsibility.
📦 5. Lost, Delayed, or Damaged Parcels
Once your order has been shipped, delivery times and handling are managed by the courier.
We are not responsible for:
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Delays caused by shipping carriers
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Lost parcels due to courier error
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Parcels marked as “Delivered” by the courier
If your order arrives damaged:
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Contact us within 7 days with photos
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We will review your claim and arrange a replacement or refund if applicable
🕒 6. Order Tracking
All shipped orders include tracking.
You can track your parcel using the link provided in your shipping confirmation email.
❗7. Shipping During Peak Seasons
High-volume periods (Christmas, sales events, public holidays) may cause:
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Longer processing times
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Extended delivery delays
We recommend ordering early during busy periods.
📩 8. Contact Us
For any shipping questions or concerns, contact us at:
📧 info@finaltouchau.com