Returns
🔄 Returns Policy – Final Touch AU
Last updated: 17/11/2025
At Final Touch AU, customer satisfaction is our priority. If you are not completely happy with your purchase, we offer a simple 14-day return window.
1. Change of Mind Returns (14 Days)
We accept change-of-mind returns within 14 days of your order being delivered, provided that:
- The sunglasses are unused, unworn, and in original condition
- All original packaging, cases, protective films, and accessories are included
- The item is not a clearance or final-sale product
Customers are responsible for return shipping costs for change-of-mind returns.
2. Faulty, Damaged, or Incorrect Items
If your order arrives damaged, faulty, or incorrect:
1. Contact us within 7 days of receiving your order
2. Provide your order number and clear photos of the issue
After review, we will offer one of the following:
- A replacement
- Store credit
- A full refund
Return shipping costs are covered by us for faulty or incorrect items.
3. Exchanges
If you would like to exchange your sunglasses for another style or colour:
- Items must meet the same conditions as change-of-mind returns
- Customers pay return shipping for exchanges
- Customers pay the cost of sending out the replacement
4. Non-Returnable Items
We do not accept returns on:
- Used or worn sunglasses
- Final sale / clearance items
- Gift cards
5. Refund Processing
Once we receive and inspect your return:
- We will notify you of approval or rejection
- Approved refunds will be issued to your original payment method within 3–7 business days
Shipping costs are non-refundable unless the item was faulty or incorrect.
6. Incorrect Address or Failed Delivery
If your parcel is returned to us due to:
- An incorrect shipping address, or
- Failure to collect from the courier
You may choose to:
- Have the parcel reshipped at your own expense, or
- Receive store credit minus original shipping costs
7. How to Start a Return
To request a return or exchange, contact us at:
📧 support@finaltouchau.com
Include your order number and reason for the return so we can assist you quickly.