Refund policy

🔄 Returns Policy – Final Touch AU

Last updated: 17/11/2025

At Final Touch AU, customer satisfaction is our priority. If you are not completely happy with your purchase, we offer a simple 14-day return window.

1. Change of Mind Returns (14 Days)

We accept change-of-mind returns within 14 days of your order being delivered, provided that:

  • The sunglasses are unused, unworn, and in original condition

  • All original packaging, cases, protective films, and accessories are included

  • The item is not a clearance or final-sale product

Customers are responsible for return shipping costs for change-of-mind returns.

2. Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or incorrect:

  1. Contact us within 7 days of receiving your order

  2. Provide your order number and clear photos of the issue

After review, we will offer one of the following:

  • A replacement

  • Store credit

  • A full refund

Return shipping costs are covered by us for faulty or incorrect items.

3. Exchanges

If you would like to exchange your sunglasses for another style or colour:

  • Items must meet the same conditions as change-of-mind returns

  • Customers pay return shipping for exchanges

  • Customers pay the cost of sending out the replacement

4. Non-Returnable Items

We do not accept returns on:

  • Used or worn sunglasses

  • Final sale / clearance items

  • Gift cards

5. Refund Processing

Once we receive and inspect your return:

  • We will notify you of approval or rejection

  • Approved refunds will be issued to your original payment method within 3–7 business days

Shipping costs are non-refundable unless the item was faulty or incorrect.

6. Incorrect Address or Failed Delivery

If your parcel is returned to us due to:

  • An incorrect shipping address, or

  • Failure to collect from the courier

You may choose to:

  • Have the parcel reshipped at your own expense, or

  • Receive store credit minus original shipping costs

7. How to Start a Return

To request a return or exchange, contact us at:
📧 info@finaltouchau.com

Include your order number and reason for the return so we can assist you quickly.